Confessions of a FastTax Techie

So, with the new product being launched in mid-November, my company is getting ready to send out the automatic renewal customers the product, this weekend we began sending authorizations for charges. Authorizations. That is all; we have yet to charge anyone for the product, as it states in the e-mail “you will not be charged until the product actually ships. And yet Monday, while I was in training we were in queue. 600 calls waiting to be taken at 8:30 AM. Cancel training. We’re on the phones.

What you don’t understand is these people were sent eight, count it, one, two, three, four, five, six, seven, and eight mailers since august telling them to either update or cancel their automatic renewal. So why, are they so shocked now? Even worse, these people SIGN UP for this.. (Read the small print people, read… the... small… print)

I’ve been stuck on e-mails to update customer information on the automatic renewals (and have done over time to do this for the past two days.) This is an actual e-mail I received from a customer. The only thing that has been changed is the name, to protect me and the innocent little moron who sent the e-mail.


Please do mot send me this product your company said i ordered it. I never order or set up auto renewal for this product. Please, do not mail me, I do not want to touch it, it any product comes to me, I will have to sue your company for mailing such products and taking money from my account for such product I do not order.

Plerase be advised.THanks,

Lamer McLamerson

Okay first of all, was he suffering from fat finger situation? Second of all, spell check… Learn it. Live it. Love it.

Thank you.

Also, I was unaware that this product was like slim that you hold it in such strong regards as to not even wanting to TOUCH it. Oh goodness, its toxic. Watch out.

And third of all, good luck suing because you can’t read, I’m sure that will hold up real strong. “But your honor, I can’t read!” Good Argument buddy, good Argument.