I got fired, so I wrote a letter and sent it.

Some of you might have seen the letter I had drawn up. This is the finished draft that I mailed out today. I included my letter of recommendation from my previous employer.

November 21, 2008
Zenya Gallagher
HR Director
Saveology
901 Hadley
South Plainfield, NJ 07080

Dear Zenya Gallagher,

On November 19, 2008 my employment ties were severed with Saveology, however I feel that why I was terminated was rather unprofessional nor was it true to the value statements presented by the company at the time of employment.

When hired I was told that there was constant training and support for representatives on the floor. With that being said, my employment was terminated because of "Low Sales Rates." This termination was premature as I had not had any coaching on the matter before severance. Had there been coaching for the sales being low, I would have known where I stood and worked diligently to improve. One can only assume that if no one speaks to them in regards to how their calls are being taken that there is not a problem and the employee should continue what they are doing.

It has been my experience that in order for agents to grow and become strong sales individuals it does take coaching and time. During my time at Saveology, I was only approached on Monday, November 17, 2008 in regards to actions I took on a call. I felt that I was doing the right thing by connecting the costumer to the AT&T client, however was later notified that my actions were incorrect. Having this knowledge I then took the steps necessary to not make this mistake again. However, this was part of what was determined as my termination. And again, had I been given proper instruction as to what areas I needed into improve on I could have taken the appropriate steps to improve.

It was then stated during my termination that I had made a "snarky" comment towards Mr. Walsh and that I "had better think about the way I acted because no company would appreciate an employee like me" I feel that this statement was made in the most unprofessional manner possible. I did by no means make any "snarky" comments towards Mr. Walsh and had anything I said offended him it should have been brought to my attention at the time instead of having two days pass before which resulted in being told that I wasn't a fit employee. Which leads me to believe that perhaps my termination was out of malice. As an employee, I arrived on time and did what I was told to do. In Mr. Walsh's statement he made me think that perhaps I was unethical and unfit person to be employed. If that were the case I would not have the recommendations that I do as evident in the letter that I have included. His statement was just a bitter attempt to gain a smug sense of superiority. It was harassment. I have never left a place feeling so completely wronged both professionally and mentally.

Having been terminated from the position I feel that I was not a valuable asset to the company as so heavily stated during training. It would seem that the company is capitalizing on the economic crisis where individuals are doing what they can and taking jobs that they would not take as distinctly clear with several highly over qualified candidates that are currently working there.

If this is a company that relies so heavily upon reputation as they push in the customer service aspects, Saveology falls short of its own expectations.

This letter is not to ask for my position back as I have no intentions of working for a company that proves itself to be dishonest and unfair. It is to draw attention to serious matters that ultimately could result in much further action than a letter.

Sincerely yours,


JENNIFER C*******