A FastTax Employee Rant....

You’ve probably all heard the saying “Kids say the Darndest things”….

How about Customers say the darndest things? Because really…

I had a guy say to me (exact quote) "I'm working on my return, and it asked me to save a couple times, but I didn't because I wasn't concerned about my computer crashing. But then I installed the state and it restarted the program, where’s my data I entered?"

I’ve also had a guy ask me if underscore was one word or two, with that a co-worker just recently had a customer spell out the word underscore.

Another co-worker actually had a customer shout (and we do mean shout,) “YOU’RE A LIVE PERSON!” when he answered the phone.

And one time, though it was rare, I had a guy that I can assume was from India (at one point in time) based on the accent, actually say to me “thank god you’re in the united states.”

Furthermore, I just wish that customers would allow me to talk and not give me a novel answer. When I ask "Did you install the product onto your computer," a simple yes would suffice….

I don't need to know the computer's life story, nor do I need to know how you got into your car, drove to the store, picked up milk and FastTax and put it on your computer before you had dinner with your wife and her seven brothers and the neighbor down the street. Just saying yes, would have satisfied me.

And not to knock on accents but its Cal-e-forn-ya not Collie-forn-ya.

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